FAQs

1

Where can I apply to become a ball boy or girl?

If you want to get further information on how to become a spark7 ballkid please fill out the contact formular at the bottom of the starting page of the website.

2

Are there any Social Media accounts for the tournament?

3

Where can I buy day passes?

Tickets can be purchased at the official online ticket shop on our website, at the box office of the Wiener Stadthalle and via Oeticket.

4

Is there a cloak room?

There is a legally mandated checkroom obligation according to the rules of the Viennese Event Location Law (paragraph 12). The authorities mandate that coats, jackets, and various other outer wear has to be deposited at the checkroom. Checkrooms can be found at the first and second gallery.

5

Is there an ATM?

You can find an ATM right beside the box offices of the Wiener Stadthalle in Halle F.

6

Opening hours

Our opening hours
Qualification: start of play: Sat 11 am, admission 10.45 am; Sun 13 am, admission 12.45 am

Main Draw: Mon-Fri 1 pm, admission 12.30 pm
Sat 2 pm, admission 1 pm
Sun 11.45 am, admission 10.30 am
Times subject to change!

When will the quarterfinal, semifinal and final be played? 
Monday and Tuesday: Round 1
Wednesday and Thursday: Round 2 and Round of last sixteen
Friday: Quarterfinal
Saturday: Semifinal
Sunday: Final

7

Forbidden items

  • Pyrotechnic or explosive materials
  • Megaphones, horns – any noisemaking devices, laserpointer
  • Tools, scissors, flags, helmets, umbrellas
  • Firearms and bladed weapons
  • Professional camera and video camera equipment
  • Food and drinks
  • Dogs (except guide and companion dogs)
  • Suitcases, Backpacks and balls
  • Strollers, bikes, roller skates, rollers, skateboards, hover boards
  • Computers and laptops

It is prohibited to bring bags, suitcases and backpacks onto the tournament venue. These items can be stored at the bag depot of the Erste Bank Open. Bags which are smaller than an A4 sheet (30x21x21 cm) are exempted from this rule.

8

House rules of the Wiener Stadthalle

https://www.stadthalle.com/de/kommen/hausordnung

9

How can I purchase VIP tickets, business seats, VIP-boxes and –suites?

Please contact ticketing@emotion.at for VIP tickets and business seats. For VIP-suites and –boxes please contact vip@emotion.at

10

Is it allowed to take plastic cups onto the stands?

No, this is prohibited. Please also read the house roules of the Wiener Stadthalle.

11

What is the “Same time, same station” promotion?

This promotion offers the opportunity to secure your exact same seating place for next year. You can only order this offer during the tournament on location. As a thank you for your loyalty you will get a special discount. Members of the “Stars for You” community receive a 25 % discount.

12

Is there a lost-and-found office?

You can find the Lost & Found desk at the front desk. According to the house rules, items, without exception, can only be turned in there.

13

Where can I store my bag, laptop, luggage, etc.?

There will be a depot in the forecourt of the Wiener Stadthalle where you can store your items for free.

14

Can I return or exchange my tickets?

No, after tickets have been paid for they can neither be returned nor exchanged.

15

Can I come and go to the arena with my ticket?

Due to the use of scanners you can come and go as often as you like (as long as your ticket is valid). However, it is absolutely necessary to also scan your ticket when you leave the arena.

16

How can I order wheelchair tickets?

Wheelchair tickets are solely available at the ticket counters of Wiener Stadthalle, by calling +43 1 98 100-480 or -200, or via service@stadthalle.com.

17

When does the Märzparkgarage open?

Owners of a VIP parking voucher can enter from 2 hours before beginning. You have to leave the garage at 2 am at the latest. Please find further information on https://www.stadthalle.com/en/kommen/parken.

18

For which courts are my tickets valid?

Seats on the Center Court are tied to your ticket. There is free choice of seats on Court B.

19

Other parking possibilities

Märzparkgarage, Stadthallengarage, Lugner City Garage, short-term parking zones around the Stadthalle

20

Can I upgrade my ticket to a VIP/Business seat ticket?

It is not possible to upgrade a standard ticket.

21

Are there discounts for children in the VIP area?

Children up to 6 years can sit on the lap for free, for children over 6 years a full price ticket has to be purchased.

22

What is included in a VIP parking voucher?

This voucher is valid for the Märzparkgarage, directly in front of the Wiener Stadthalle. The ticket has to be inserted while entering the garage.

23

Are week passes offered?

No, there are no week passes sold.

24

What is the difference between VIP tickets and business seats?

  • VIP: includes car parking (a purchase of 2 tickets comes with a voucher for 1 parking spot), larger buffet, seating in the premium category (southern stands)
  • Business seat: no parking place included, smaller buffet, seating in category B (sector 64)

 

 

 

25

Where are the seats located for owners of VIP or business seats?

  • VIP: Southern stands, premium category, opposite of the player benches
  • Business seat: First balcony category B, sector 64, opposite of the player benches

 

 

 

26

What is included in a VIP and business seat package?

  • VIP: parking (for a purchase of at least 2 tickets), cold and warm buffet throughout the day including food and drinks, top seating
  • Business seat: cold and warm buffet throughout the day including food and drinks, seating in category B